1.1 You must choose your Products carefully. Studio Connections Australia is not under any obligation to refund or exchange Products if you change your mind or choose the wrong Product (including in the case of incompatibility).
Unopened items may be returned to Studio Connections for a refund or store credit at our discretion within 30 days of receipt of goods however our original shipping costs to you may be deducted from the sale amount. If we choose to accept opened/used goods, a restocking fee will be charged.
1.2 Studio Connections will refund or exchange Products:
1.2.1 which do not correspond with their description;
1.2.2 not of merchantable quality; or
1.2.3 not fit for their disclosed purpose,
which are returned in the condition in which they were supplied with the receipt within 7 days after receipt of goods.
1.3 You must retain your receipt as proof of purchase to refund or exchange a Product.
1.4 The customer is responsible for costs associated with shipping goods back to us.
1.5 If returning goods, please pack items carefully as Studio Connections is not liable for any goods damaged in transit. Please consider using a shipping method with tracking and insurance as Studio Connections is not liable for goods lost in transit.
1.6 Cancelling a transaction
If you wish to cancel a transaction prior to your order being dispatched, please contact us via our “Contact Us” page or by sending an email to firstname.lastname@example.org